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    WhatsApp Business Use Cases: Optimising The Customer Journey

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Read more about the article Why Social Customer Care Cannot Be Ignored

Why Social Customer Care Cannot Be Ignored

  • Post author:quickdialog
  • Post published:May 27, 2020
  • Post category:Uncategorized

Social Customer Care is the foundation of great customer relationships. It refers to conversations with customers on social media channels at all stages of the purchase journey, including pre-purchase, purchase…

Continue ReadingWhy Social Customer Care Cannot Be Ignored
Read more about the article WhatsApp Business Use Cases: Optimising The Customer Journey

WhatsApp Business Use Cases: Optimising The Customer Journey

  • Post author:quickdialog
  • Post published:May 19, 2020
  • Post category:Uncategorized

In this article we discuss WhatsApp Business use cases and how the messaging app can be used to remove friction points along the customer journey. All companies need to continually…

Continue ReadingWhatsApp Business Use Cases: Optimising The Customer Journey
Read more about the article Pipedrive WhatsApp Integration (beta)

Pipedrive WhatsApp Integration (beta)

  • Post author:quickdialog
  • Post published:May 13, 2020
  • Post category:Uncategorized

To reach its full potential, a communication platform needs to be fully integrated into your CRM. This creates benefits to both your customers, in terms of a contextual and convenient…

Continue ReadingPipedrive WhatsApp Integration (beta)
Read more about the article What Is Conversational Commerce ( and why companies cannot ignore it)?

What Is Conversational Commerce ( and why companies cannot ignore it)?

  • Post author:quickdialog
  • Post published:March 6, 2020
  • Post category:Customer Experience/Customer Service/Uncategorized

Conversational Commerce : A definition Before discussing its nuances, it is important to define the term conversational commerce and identify its origins. First used in 2015 by Uber’s Chris Messina,…

Continue ReadingWhat Is Conversational Commerce ( and why companies cannot ignore it)?

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