Conversational Commerce Platform
Offer an omnichannel shopping experience to your shoppers
Be available to your shoppers at any time, via any channel. Turn your social channels and messaging apps into points of sale at scale.
AI powered conversations across all channels
Scale your conversations over messaging channels with AI
Leverage AI to build dynamic and personalised conversations across private messaging channels.
Turn conversations into sale opportunities at scale with a combination of intelligent AI and human interaction
Your Ultimate Guide To Conversational Commerce
Unlike any other channel or method, messaging apps can be utilized to manage the entire customer journey. By this, I mean ensuring that consumers have all the support and information they need to move from the brand awareness (pre-purchase) all the way to purchase and retention (post-purchase). This is where from a business strategy perspective messaging apps come into their own, they are able to inform, support and take transactions (disclaimer: in terms of transactions, not all apps – yet), and they do this almost immediately within one conversation.
What's included: core features
Modern Channels, One Platform
Be where your customers are and transform how you deliver great customer experiences.
In this article we discuss WhatsApp Business use cases and how the messaging app can be used to remove friction points along the customer journey. All companies need to continually optimize the customer