Conversational Commerce Platform

Offer an omnichannel shopping experience to your shoppers

Be available to your shoppers at any time, via any channel. Turn your social channels and messaging apps into points of sale at scale. 

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AI powered conversations across all channels

Scale your conversations over messaging channels with AI

Leverage AI to build dynamic and personalised conversations across private messaging channels.

  • AI / NLP enabled virtual agents
  • Intelligent self service across customer service and sales
  • Seamless Bot to Agent Handover
  • Third Party Integration

Turn conversations into sale opportunities at scale with a combination of intelligent AI and human interaction

Turn conversations into sales at scale

Let at AI chatbot qualify leads, recommend products and answers your most common queries across live chat, WhatsApp and Messenger.

Be omnichannel to your shoppers

Build one AI powered conversational experience, deployed across all channels for a seamless and consistent customer experience.

Customer relationships at the center

Not matter what you sell, create a strong customer relationship with one-to-one conversations created by a balance of AI and human interation.

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Your Ultimate Guide To Conversational Commerce

Unlike any other channel or method, messaging apps can be utilized to manage the entire customer journey. By this, I mean ensuring that consumers have all the support and information they need to move from the brand awareness (pre-purchase) all the way to purchase and retention (post-purchase). This is where from a business strategy perspective messaging apps come into their own, they are able to inform, support and take transactions (disclaimer: in terms of transactions, not all apps – yet), and they do this almost immediately within one conversation.

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What's included: core features

Messaging Apps & Live Chat

All digital channels, including WhatsApp, Live Chat, Facebook, Twitter, Email and more managed through one intuitive platform.

Customer Journey Timeline

Gain context immediately into each conversation with Customer Timeline, with all customer touchpoint interactions and historical conversations mapped along a timeline.

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Categorisation and Tagging

Categorise & tag conversations automatically or manual for assignment and reporting purposes.

Chatbot / NLP

Quickly respond to customer messages through a WhatsApp chatbot using either AI (Natural Language Processing) or multiple choice workflows.

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Bot to Human Handover

Use a combination of AI and automation with human input to deliver exceptional customer experiences.

CRM integration

Integrated with your CRM to unlock outbound WhatsApp messages, contextual customer profiles, custom CRM events and more..

Automated Assignment Rules

Set rules to automate the assignment of conversations based on conversation content, type, source and more..

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Notifications

Automate WhatsApp messages based on customer events such as booking reminders / confirmations, e-commerce events or ticket receipts.

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Rich Media, PDFs and images

Send and receive Rich Media, PDFs, images and Word Documents.

Modern Channels, One Platform

Be where your customers are and transform how you deliver great customer experiences.

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