Conversational Commerce Platform
Offer an omnichannel shopping experience to your shoppers
Be available to your shoppers at any time, via any channel. Turn your social channels and messaging apps into points of sale at scale.
AI powered conversations across all channels
Scale your conversations over messaging channels with AI
Leverage AI to build dynamic and personalised conversations across private messaging channels.
Turn conversations into sale opportunities at scale with a combination of intelligent AI and human interaction
Your Ultimate Guide To Conversational Commerce
Unlike any other channel or method, messaging apps can be utilized to manage the entire customer journey. By this, I mean ensuring that consumers have all the support and information they need to move from the brand awareness (pre-purchase) all the way to purchase and retention (post-purchase). This is where from a business strategy perspective messaging apps come into their own, they are able to inform, support and take transactions (disclaimer: in terms of transactions, not all apps – yet), and they do this almost immediately within one conversation.
What's included: core features
Modern Channels, One Platform
Be where your customers are and transform how you deliver great customer experiences.
Why Social Customer Care Cannot Be Ignored
Social Customer Care is the foundation of great customer relationships. It refers to conversations with customers on social media channels at all stages of the purchase journey, including pre-purchase, purchase and post purchase.
WhatsApp Business Use Cases: Optimising The Customer Journey
In this article we discuss WhatsApp Business use cases and how the messaging app can be used to remove friction points along the customer journey. All companies need to continually optimize the customer
Pipedrive WhatsApp Integration (beta)
To reach its full potential, a communication platform needs to be fully integrated into your CRM. This creates benefits to both your customers, in terms of a contextual and convenient customer experience, and
How To Map The Customer Journey In 2020
Knowing how to map the customer journey, and understanding its concepts and benefits, is critical in today’s consumer first world. Customer journey mapping leads to an understanding of how a customer interacts with