Omnichannel Customer Engagement Platform

Deliver conversational experiences at all stages of the customer journey

Use Quickdialog’s bot and human handover solutions to create experiences that drive acquisition, sales and reduce costs across all channels.

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Customer Timeline

Single customer view across all channels

Immediately gain context into each conversation through an individual timline for each customer.

  • Conversation History
  • Purchase History
  • CRM Data
  • 360 Customer Profile

Manage all messaging touchpoints along the customer journey from one intuitive, AI powered platform

Spent more time fostering relationships and less time on repetitive tasks

1

Scale with ease across all channels

Save time and create immediate first response time through AI virtual agents and clever automation logic.

2

Increase team efficiency

Create team efficiency and collaboration through intuitive private and shared inboxes. Assign, tag and prioritise conversations to your needs.

3

Cultivate customer relationships

Immediately gain context into each conversation through an individual timeline for each customer so all time can be used to create great experiences.

4

Deliver critical messages on channels that matter

Manage customer experiences with important alerts such as delivery notifications, order and payment confirmations.

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Customer Journey Mapping Tool

What's included: core features

Messaging Apps & Live Chat

All digital channels, including WhatsApp, Live Chat, Facebook, Twitter, Email and more managed through one intuitive platform.

Customer Journey Timeline

Gain context immediately into each conversation with Customer Timeline, with all customer touchpoint interactions and historical conversations mapped along a timeline.

NEW

Categorisation and Tagging

Categorise & tag conversations automatically or manual for assignment and reporting purposes.

Chatbot / NLP

Quickly respond to customer messages through a WhatsApp chatbot using either AI (Natural Language Processing) or multiple choice workflows.

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Bot to Human Handover

Use a combination of AI and automation with human input to deliver exceptional customer experiences.

CRM integration

Integrated with your CRM to unlock outbound WhatsApp messages, contextual customer profiles, custom CRM events and more..

Automated Assignment Rules

Set rules to automate the assignment of conversations based on conversation content, type, source and more..

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Notifications

Automate WhatsApp messages based on customer events such as booking reminders / confirmations, e-commerce events or ticket receipts.

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Rich Media, PDFs and images

Send and receive Rich Media, PDFs, images and Word Documents.

Modern Channels, One Platform

Be where your customers are and transform how you deliver great customer experiences.

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