Omnichannel Customer Engagement Platform
Deliver conversational experiences at all stages of the customer journey
Use Quickdialog’s bot and human handover solutions to create experiences that drive acquisition, sales and reduce costs across all channels.
Single customer view across all channels
Immediately gain context into each conversation through an individual timline for each customer.
Manage all messaging touchpoints along the customer journey from one intuitive, AI powered platform
Spent more time fostering relationships and less time on repetitive tasks
Scale with ease across all channels
Save time and create immediate first response time through AI virtual agents and clever automation logic.
Increase team efficiency
Create team efficiency and collaboration through intuitive private and shared inboxes. Assign, tag and prioritise conversations to your needs.
Cultivate customer relationships
Immediately gain context into each conversation through an individual timeline for each customer so all time can be used to create great experiences.
Deliver critical messages on channels that matter
Manage customer experiences with important alerts such as delivery notifications, order and payment confirmations.
What's included: core features
Modern Channels, One Platform
Be where your customers are and transform how you deliver great customer experiences.
In this article we discuss WhatsApp Business use cases and how the messaging app can be used to remove friction points along the customer journey. All companies need to continually optimize the customer