Customer Support Platform for the modern business
Deliver always-on omnichannel customer service
Improve NPS, increase efficiency, reduce costs and give your agents the tools they need to deliver great customer experiences.
Single customer view for customer support
Immediately gain context into each conversation through an individual timline for each customer.
Use Quickdialog's omnichannel customer support workspace to increase brand advocacy and operational efficiencies
Spent more time fostering relationships and less time on repetitive tasks
Omnichannel Customer Support
Save time and create immediate first response time through AI virtual agents and clever automation logic.
Increase team efficiency
Create team efficiency and collaboration through intuitive private and shared inboxes. Assign, tag and prioritise conversations to your needs.
Cultivate customer relationships
Immediately gain context into each conversation through an individual timeline for each customer so all time can be used to create great experiences.
Balance AI with human interaction
Manage customer experiences with important alerts such as delivery notifications, order and payment confirmations.
Your Ultimate Guide To Conversational Commerce
Unlike any other channel or method, messaging apps can be utilized to manage the entire customer journey. By this, I mean ensuring that consumers have all the support and information they need to move from the brand awareness (pre-purchase) all the way to purchase and retention (post-purchase). This is where from a business strategy perspective messaging apps come into their own, they are able to inform, support and take transactions (disclaimer: in terms of transactions, not all apps – yet), and they do this almost immediately within one conversation.
What's included: core features
Why Social Customer Care Cannot Be Ignored
Social Customer Care is the foundation of great customer relationships. It refers to conversations with customers on social media channels at all stages of the purchase journey, including pre-purchase, purchase and post purchase.
WhatsApp Business Use Cases: Optimising The Customer Journey
In this article we discuss WhatsApp Business use cases and how the messaging app can be used to remove friction points along the customer journey. All companies need to continually optimize the customer
Pipedrive WhatsApp Integration (beta)
To reach its full potential, a communication platform needs to be fully integrated into your CRM. This creates benefits to both your customers, in terms of a contextual and convenient customer experience, and
How To Map The Customer Journey In 2020
Knowing how to map the customer journey, and understanding its concepts and benefits, is critical in today’s consumer first world. Customer journey mapping leads to an understanding of how a customer interacts with