Customer Support Platform for the modern business

Deliver always-on omnichannel customer service

Improve NPS, increase efficiency, reduce costs and give your agents the tools they need to deliver great customer experiences.

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Omnichannel customer support

Customer Timeline

Single customer view for customer support

Immediately gain context into each conversation through an individual timline for each customer.

  • Conversation History
  • Purchase History
  • CRM Data
  • 360 Customer Profile

Use Quickdialog's omnichannel customer support workspace to increase brand advocacy and operational efficiencies

Reduce Case Resolution Time

Let at AI chatbot deal with your most common queries and automatically hand off the conversation to an agent when needed.

Reduce Costs and improve efficiencies

Remove the need to access different platforms and manage all interactions from one intuitive platform driven by AI and clever automation.

Omnichannel Support

Automatically turn prospect and service queries into sales opportunities. Start the sales process with AI and complete the transaction with an agent.

Spent more time fostering relationships and less time on repetitive tasks

1

Omnichannel Customer Support

Save time and create immediate first response time through AI virtual agents and clever automation logic.

2

Increase team efficiency

Create team efficiency and collaboration through intuitive private and shared inboxes. Assign, tag and prioritise conversations to your needs.

3

Cultivate customer relationships

Immediately gain context into each conversation through an individual timeline for each customer so all time can be used to create great experiences.

4

Balance AI with human interaction

Manage customer experiences with important alerts such as delivery notifications, order and payment confirmations.

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Your Ultimate Guide To Conversational Commerce

Unlike any other channel or method, messaging apps can be utilized to manage the entire customer journey. By this, I mean ensuring that consumers have all the support and information they need to move from the brand awareness (pre-purchase) all the way to purchase and retention (post-purchase). This is where from a business strategy perspective messaging apps come into their own, they are able to inform, support and take transactions (disclaimer: in terms of transactions, not all apps – yet), and they do this almost immediately within one conversation.

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What's included: core features

Messaging Apps & Live Chat

All digital channels, including WhatsApp, Live Chat, Facebook, Twitter, Email and more managed through one intuitive platform.

Customer Journey Timeline

Gain context immediately into each conversation with Customer Timeline, with all customer touchpoint interactions and historical conversations mapped along a timeline.

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Categorisation and Tagging

Categorise & tag conversations automatically or manual for assignment and reporting purposes.

Chatbot / NLP

Quickly respond to customer messages through a WhatsApp chatbot using either AI (Natural Language Processing) or multiple choice workflows.

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Bot to Human Handover

Use a combination of AI and automation with human input to deliver exceptional customer experiences.

CRM integration

Integrated with your CRM to unlock outbound WhatsApp messages, contextual customer profiles, custom CRM events and more..

Automated Assignment Rules

Set rules to automate the assignment of conversations based on conversation content, type, source and more..

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Notifications

Automate WhatsApp messages based on customer events such as booking reminders / confirmations, e-commerce events or ticket receipts.

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Rich Media, PDFs and images

Send and receive Rich Media, PDFs, images and Word Documents.

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