Customer Support Platform for the modern business

Deliver always-on omnichannel customer service

Improve NPS, increase efficiency, reduce costs and give your agents the tools they need to deliver great customer experiences.

Omnichannel customer support

Customer Timeline

Single customer view for customer support

Immediately gain context into each conversation through an individual timline for each customer.

Use Quickdialog's omnichannel customer support workspace to increase brand advocacy and operational efficiencies

Spent more time fostering relationships and less time on repetitive tasks


Omnichannel Customer Support

Save time and create immediate first response time through AI virtual agents and clever automation logic.


Increase team efficiency

Create team efficiency and collaboration through intuitive private and shared inboxes. Assign, tag and prioritise conversations to your needs.


Cultivate customer relationships

Immediately gain context into each conversation through an individual timeline for each customer so all time can be used to create great experiences.


Balance AI with human interaction

Manage customer experiences with important alerts such as delivery notifications, order and payment confirmations.

Your Ultimate Guide To Conversational Commerce

Unlike any other channel or method, messaging apps can be utilized to manage the entire customer journey. By this, I mean ensuring that consumers have all the support and information they need to move from the brand awareness (pre-purchase) all the way to purchase and retention (post-purchase). This is where from a business strategy perspective messaging apps come into their own, they are able to inform, support and take transactions (disclaimer: in terms of transactions, not all apps – yet), and they do this almost immediately within one conversation.

What's included: core features

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