Messaging For Customer Service
Support Your Customers On Live Chat, Messaging Apps, Social Media & Email From One Platform.
Show your customers you care through allowing them to contact you on the channel they prefer.
Open Up Your Customer Service Channels, Managed From One Shared Inbox
Times Are Changing
Consumers in the digital age operate differently. They move across multiple channels, quickly and no matter what time of day. The days of office hours inbound call center are over, brands must inbrace customer support 4.0. and provide omnichannel customer support.
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Social Customer Care is the foundation of great customer relationships. It refers to conversations with customers on social media channels at all stages of the purchase journey, including pre-purchase, purchase and post purchase. Different to social customer service (which predominantly concentrates on post
In August 2018, the WhatsApp Business API was released in beta. With its release, has come a whole new era of customer communication, one championing two-way, trustworthy and secure conversations between brands and their customers. As an app, WhatsApp has quickly become the