Get a 360 view of your customers
Track customer behaviour over time to build a comprehensive and unified customer journey map for each customer. Only then can you provide human and contextual customer experiences.
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How it works...
CUstomer Journey Timeline
Immediately understand the context of each conversation
The Quickdialog customer journey mapping tool allows you to vizualize comprehensive customer journeys for each customer, giving context to every interaction.
Track engagement activity, purchase activity, CRM data points for each customer, e-commerce behaviour, accessible at the touch of a button. This gives your agents all the information they need to deliver exceptional customer experiences.
Your Ultimate Guide To Customer Journey Mapping
In the era of customer centricity, it has become a necessity to understand the customer journey. Not doing so will lead to customer experience initiatives being implemented inefficiently and with no context. To avoid this we’ve created the ‘Ultimate Guide To Customer Journey Mapping’, so there is no excuse for not putting your customer’s first! We’ve even included a free customer journey template!
Unified customer view
Unify all digital channels to create 360 customer profiles
The Quickdialog platform uses clever logic to attribute profiles from all digital channels to individual customers. The benefits are endless.
Pro-active support
As all interactions and behaviours are recorded across all touchpoints, agents have all the information they need to proactively support customers.
Every Conversation In Context
Become truly omnichannel, and allow customers and agents to move between channels whilst having the same conversation.
Integrations
Integrate with 3rd party apps
Build comprehensive customer journey timelines and profiles by intergrating with your CRM and favourite apps. The more apps that you integrate, the better you’ll understand your customer journey.
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It’s Free For 2 week, instant setup and no credit card required!