Offer Truly Omnichannel Customer Support
Talk to your customers on Social Media, Messaging Apps and Email all from one platform.
How It Works...
Bring together interactions from all channels into one shared inbox. Did we mention you can move in between channels within the same conversation?
All Your Communcation Needs, Managed From One Shared Inbox
5 Reasons You Should Be Using WhatsApp To Speak To Your Customers
In August 2018, the WhatsApp Business API was released in beta. With its release, has come a whole new era of customer communication, one championing two-way, trustworthy and secure conversations between brands and their customers. As an app, WhatsApp has quickly become the most popular way for friends and family to enjoy quick and convenient conversations, delivered privately and securely. ith 1.6 billion users globally, spanning 180 countries and delivering 60 billion messages each day, WhatsApp’s position as consumer’s preferred method of communication is more than secure.
Be Where Your Customers Are
Consumers in the digital age operate differently. They move across multiple channels, quickly and no matter what time of day. The days of office hours inbound call center are over, brands must inbrace customer support 4.0. and provide omnichannel customer support.
Quicker response times across multiple channels brings with it higher customer satisfaction and conversion rates.
On a daily basis consumers interact with their family and friends via social media and chat apps. They now expect the same from companies – be where your customers are.
Build human and lifelong friendships with your customers through having contextual and meaningful conversations across all channels.