Data Insights At Your Fingertips
Track and measure performance across multiple metrics through live dashboards and tables. Deepdive into data – conversation, agent and customer metrics.
Agent performance
Deep dive into your agent efficiency
Reward, incentivize and ensure SLAs are met through tracking and monitoring each individual’s performance using mulitple different metrics.
conversation metrics
Track and optimize support efforts through conversation data.
Report on macro and micro conversation metrics to understand day to day performance, including # conversations, avg. response times and avg. resolution times,