Use Messaging To
Create customers from website visitors, social media and messaging app conversations.
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Manage sales conversations from multiple channels, from one shared inbox
Live Chat
Turn website visitors into customers through Live Chat.
Talk to your customers through the world's most popular messaging app.
Move between Comments and Messenger within the same conversation.
Messenger
Quickly respond to all Messenger conversations .
Create or use existing email addresses to support your customers.
Pick up all Tweets and Direct Messages immediately and respond quickly.
Drive Lead Generation & Conversion Through Messaging.
Through allowing prospects to message you via Live Chat or messaging applications, you can provide real time assistance and convert them into lead and sales quicker than through traditional sales channels.
Sales Tracking
Track how many sales are made from conversations including from which channel. Use this data to optimize your sales strategy.
Increased Conversion
Drive conversion through real time assistance throughout the purchase journey .
Assignment
Assign conversations to specific agents in different departments to reduce query handling complexity and improve resolution time.
Latest Articles
WhatsApp Business Use Cases: Optimising The Customer Journey
In this article we discuss WhatsApp Business use cases and how the messaging app can be used to remove friction points along the customer journey. All companies need to continually optimize the customer journey. The ‘era of the customer’, where the customer comes
What Is Conversational Commerce ( and why companies cannot ignore it)?
Conversational Commerce : A definition Before discussing its nuances, it is important to define the term conversational commerce and identify its origins. First used in 2015 by Uber’s Chris Messina, conversational commerce refers to use of messaging applications for shopping purposes. That is,
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