Multiple Channels, Managed Through A Shared Inbox.

Divide and conquer. Bring all your digital conversations across all channels into one shared inbox.  

  • Intuitive shared omnichannel inbox
  • Admin conversation feed
  • Automatic assignment
  • Conversation categorisation
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Built with agent experience at the forefront

The Quickdialog platform was built with user experience at the centre. This means the platform is packed full of functionality to remove mundane, manual tasks to allow agents to spend their time on what matter – building strong customer relationships.

Intelligent bot to human handover

Let AI powered virtual agents take care of common queries and automatically hand over to live agents when required.

Admin Conversation Feed & Individual inboxes

Give admin users the ability to view all conversations from all channels in one inbox and allow them to intervene when required.

Automated workflows

Automate assignment, categorisation and conversation tagging .

360 Customer Profile

Give agents a 360 view of each customer so they have context into each conversation immediately.

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Conversational solutions built with your business in mind

Customer Care Agents

Quickdialog provides all the intuitive tools required for customer care agents to offer unapparelled customer care across all digital channels. 

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Customer Experience Strategists

Quickdialog’s customisable and flexible nature means that all customer experience use cases can be deployed no matter how obscure.

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Sales Teams

Quickdialog’s clever bot-to-agent handover functionality means that sales teams can create new revenue opportunities at scale. 

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What's included: core features

Messaging Apps & Live Chat

All digital channels, including WhatsApp, Live Chat, Facebook, Twitter, Email and more managed through one intuitive platform.

Customer Journey Timeline

Gain context immediately into each conversation with Customer Journey Timeline, with all customer touchpoint interactions and historical conversations mapped along a timeline.

NEW

Categorisation and Tagging

Categorise & tag conversations automatically or manual for assignment and reporting purposes.

Chatbot / NLP

Quickly respond to customer messages through a omnichannel chatbot using either AI (Natural Language Processing) or multiple choice workflows.

NEW

Bot to Human Handover

Use a combination of AI and automation with human input to deliver exceptional customer experiences.

CRM integration

Integrated with your CRM to unlock outbound WhatsApp messages, contextual customer profiles, custom CRM events and more..

Automated Assignment Rules

Set rules to automate the assignment of conversations based on conversation content, type, source and more..

NEW

Notifications

Automate WhatsApp messages based on customer events such as booking reminders / confirmations, e-commerce events or ticket receipts.

NEW

Rich Media, PDFs and images

Send and receive Rich Media, PDFs, images and Word Documents.

Be where your customers are, and transform the way you do business

Consumers expect companies to be available on the same channels that they talk to their friends and families on and companies that are not risk falling behind. Talk to our team to find out more.

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