Be present on the world's most popular messaging app.

Deliver WhatsApp conversational experiences at scale for support, commerce and engagement use cases.

  • WhatsApp NLP chatbot enabled
  • Bot to Agent Handover
  • Rich Media Supported
  • Third Party Integration
Schedule a demo

Put WhatsApp at the core of your engagement strategy

Connect with customers at all stages of the customer journey with promotional messages, notifications and always on support.

74 %

Of customers prefer messaging a business versus using another channel.

90 %

of day to day conversations take place on digital channels.

60 billion

WhatsApp messages are sent every day between family, friends and businesses.

WhatsApp Business API Use Cases

Drive performance at all stages of the customer journey

Before buying, customers will research your company /product / service across multiple channels. Make sure you are present on the channels to answer questions quickly and efficiently.

Send post purchase WhatsApp notifications, including booking confirmations and transactional receipts.

Offer ongoing support across all channels with the ability to send and receive PDFs, Rich Media.

Schedule a demo

WhatsApp Business solutions built with your business in mind

WhatsApp Business Use Cases: Optimising The Customer Journey

 All companies need to continually optimize the customer journey. The ‘era of the customer’, where the customer comes first, means that viewing the world through the eyes of the consumer should be the main driver of business decisions. 

READ MORE

5 Reasons You Should Be Using WhatsApp To Speak To Your Customers

As an app, WhatsApp has quickly become the most popular way for friends and family to enjoy quick and convenient conversations, delivered privately and securely. With 1.6 billion users globally, spanning 180 countries and delivering 60 billion messages each day, 

READ MORE

What's included: core features

Multiple Agents, One Number

Share one number across multiple team members, ensuring knowledge remains within your organisation.

Automated Assignment Rules

Set rules to automate the assignment of conversations based on conversation content, type, source and more..

NEW

Categorisation and Tagging

Categorise & tag conversations automatically or manual for assignment and reporting purposes.

Chatbot / NLP

Quickly respond to customer messages through a WhatsApp chatbot using either AI (Natural Language Processing) or multiple choice workflows.

NEW

Bot to Human Handover

Use a combination of AI and automation with human input to deliver exceptional customer experiences.

CRM integration

Integrated with your CRM to unlock outbound WhatsApp messages, contextual customer profiles, custom CRM events and more..

WhatsApp CRM

Create a digital profile for all WhatsApp conversations managed through a Contact Management module.

Notifications

Automate WhatsApp messages based on customer events such as booking reminders / confirmations, e-commerce events or ticket receipts.

NEW

Rich Media, PDFs and images

Send and receive Rich Media, PDFs, images and Word Documents.

Latest News