Ensuring Customer Support is compliant with General Data Protection Regulation (GDPR)
On a daily basis, customer support personnel are dealing with sensitive customer data making this department one of the most impacted by GDPR. If not done already, companies will need to review supporting technology and data processes in additon to retraining agents to be ‘data’ trained.
As a vendor that supports customer service and sales team with our software, we are GDPR compliant ourselves and can help in supporting your company in being so also.
You can reach out to our appointed Chief Data Officer on this matter should you have any questions at firstname.lastname@example.org