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WhatsApp Business API solutions
WhatsApp Business API Solutions
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Social Customer Care is the foundation of great customer relationships. It refers to conversations with customers on social media channels at all stages of the purchase journey, including pre-purchase, purchase and post purchase. Different to social customer service (which predominantly concentrates on post
In this article we discuss WhatsApp Business use cases and how the messaging app can be used to remove friction points along the customer journey. All companies need to continually optimize the customer journey. The ‘era of the customer’, where the customer comes