Quickdialog enables brands to deliver exceptional customer experiences across messaging channels – through combining smart AI automation and human interaction.
Customer support, engagement and sales teams use Quickdialog to unlock the power of conversational messaging and deliver great customer experiences at scale.
Balance AI with human interaction across all channels to deliver exceptional customer experiences across support and commerce functions
Save costs, reduce response time and create new revenue opportunities with one virtual agent deployed across all channels
Allow human intervention at any point of a conversation with Quickdialog’s proprietary bot-to-human handover technology.
Leverage NLP (Natural Language Processing) and rich visual responses to drive conversational commerce across all channels
Immediately gain context for each conversation with a complete view of each customer across all channels
Create a unified customer profile across social media, messaging channels, live chat and more for a comprehensive digital profile.
Conversation history, purchase history and more is mapped to an individual customer timeline allowing your users to concentrate on what matters – building a customer relationship.
Use individual or shared inboxes to bring together and collaborate on conversations from all channels.
Assign, categories and prioritise conversations so no customer query is ever missed.
Monitor conversations across all users and channels with a consolidated Conversations Feed view.
Offer a truly omnichannel experience by managing conversations across messaging channels, social media, live chat and email from one AI powered platform.
Be present on the world’s most popular messaging app.
Remove the need for accessing multiple platforms through one consolidated view.
Use Cases
Reduce costs, response and resolution time with Quickdialog's customer support solution.
Foster strong customer relationships and send critical messages on channels that matter with Quickdialog's customer engagement solutions.
Open up new revenue opportunities with Quickdialog's conversational commerce solutions.
Consumers expect companies to be available on the same channels that they talk to their friends and families on and companies that are not risk falling behind. Talk to our team to find out more.
Quickdialog provides all the intuitive tools required for customer care agents to offer unapparelled customer care across all digital channels.
Quickdialog’s customisable and flexible nature means that all customer experience use cases can be deployed no matter how obscure.
Quickdialog’s clever bot-to-agent handover functionality means that sales teams can create new revenue opportunities at scale.
Integrate Quickdialog with your wider eco-system and benefit from seamless operational efficiencies.
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