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Omnichannel customer support

Why Social Customer Care Cannot Be Ignored

Social Customer Care is the foundation of great customer relationships. It refers to conversations with customers on social media channels at all stages of the purchase journey, including pre-purchase, purchase and post purchase. Different to social customer service (which predominantly

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Pipedrive WhatsApp Integration (beta)

To reach its full potential, a communication platform needs to be fully integrated into your CRM. This creates benefits to both your customers, in terms of a contextual and convenient customer experience, and the actually user, in terms of operational

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customer journey mapping

How To Map The Customer Journey In 2020

Knowing how to map the customer journey, and understanding its concepts and benefits, is critical in today’s consumer first world. Customer journey mapping leads to an understanding of how a customer interacts with your brand, including both offline and online

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